Pass Guarantee

What you get

If you don't pass the exam you prepared for with Passy, you get both of these:

A refund of your Passy purchase for that exam.
Free access to the same exam's prep on passyprep.com until your next scheduled attempt.

It isn't a promise that you'll pass, because no prep can promise that. It's what we do if you don't.

Separate from the 14-day refund

Our 14-day risk-free guarantee stays as it is: within 14 days of buying, you can ask for a full refund for any reason, with no exam result. The Pass Guarantee is a separate promise about your exam result. You don't need to use, or skip, the 14-day refund to claim it.

A purchase already refunded under the 14-day refund has nothing left to refund here.

What counts as not passing

NCLEX-RN, NCLEX-PN, NREMT EMT, RBT, PTCB, ServSafe Manager, Security+, CNA and NCE: your official result says you didn't pass.

ATI TEAS, HESI A2, ASVAB and ACCUPLACER have no single passing score. For these, not passing means your official score is below the minimum your program, branch or college requires for the place you applied for. Send us that minimum with your claim: a link to where it's published, or the letter or email that states it.

Which purchases and attempts are covered

Purchases of exam access (30, 90 or 180 days) made directly on passyprep.com, for every exam we sell full prep for. Purchases inside the Passy apps through the App Store or Google Play aren't covered; Apple and Google handle those.
The attempt: your first official attempt of that exam after your first purchase, taken while your access was active or within 30 days after it ended.
One approved Pass Guarantee claim per exam, per account.

How to claim

Sign in to the Passy account that holds the purchase and open Account. Under the exam, choose Request the Pass Guarantee.
Send the claim within 60 days after your exam date.

What to send

Your official result: a PDF, screenshot or photo that shows your name, the exam, the test date and the result.
For ATI TEAS, HESI A2, ASVAB and ACCUPLACER: the minimum score your program, branch or college requires.
Your next attempt, once you've booked it: the confirmation from the testing organization with the exam and the date. If you haven't booked yet, you can send it later.

Cover everything else before you upload. We don't need candidate or ID numbers, your address, date of birth, photo or other scores. Files can be PDF, JPG or PNG, up to 4 MB each.

Your documents are stored privately, seen only by the Passy staff who review claims, used only to decide your claim, and deleted 180 days after our decision.

What we refund

Everything you paid Passy for that exam's access on passyprep.com before we approve your claim, minus anything already refunded. If you bought more than once, for example 30 days and then an extension, each of those purchases is refunded. If you paid a discounted price, we refund what you actually paid.

We refund to the original payment method, and Stripe emails you a credit note for each purchase.

We refund Passy access, not exam fees. The fee you paid the testing organization goes to them, and their retake rules apply.

Your free access

It starts the day we approve your claim. If your paid access is still running, the refund ends it and free access takes over the same day, with no gap.
It lasts through the end of your next scheduled exam day.
Not booked yet? Free access starts anyway and runs for 60 days. When you book, send the confirmation from your account, even after those 60 days, and we'll extend free access to your exam day.
Rescheduled, by you or by the testing organization? Send the new confirmation from your account and we'll move the end date.
Passy access is a one-time purchase that never renews, so nothing is charged during free access. If you buy more time while it runs, the paid days start when free access ends.
It covers the same exam's full prep on passyprep.com. Access to other exams doesn't change.

How long it takes

We confirm your claim by email.
We review it within 3 business days. If a document isn't clear, we'll ask for a better copy.
When we approve, we issue the refund and turn on free access the same day. Your bank may take 5 to 10 business days to show the refund.
If we can't approve, we tell you why. Your current access doesn't change, and you can reply with more information.

When we can't approve a claim

The documents aren't genuine or aren't yours, for example when the name on the result doesn't match your account or your purchase.
The attempt isn't covered (it was before your purchase, or more than 30 days after your access ended), or the claim arrives more than 60 days after your exam.
The purchase is disputed with your bank or card issuer, or was already refunded in full.

Questions

Email contact@passyprep.com or use the contact page. PASSYPREP.COM is operated by GRG ONE S.R.L., the seller on your invoice.

Your rights

This policy doesn't limit any rights you have under the consumer protection laws that apply to you. If we change it, the version in effect on the day you bought applies to that purchase.

Refund Policy (the 14-day refund) and Contact.