Refund Policy

Our 14-day risk-free guarantee

If you buy Passy access directly on passyprep.com, you can request a full refund within 14 days of the purchase date, for any reason. You don't need to have failed your exam or used your access in a certain way.

When the 14 days start

The 14 days start on the day you buy, not on the day you first study. The guarantee is a refund promise, not a free trial: your access is paid from the start, and you get your money back if you ask in time.

How to ask for a refund

Send us a message from the contact page and choose “Subscription or billing” as the topic. Include the email address you used to buy and the exam you bought.

What happens next

We confirm your request by email and refund the full price to the original payment method. We process approved refunds within 5 business days. Your bank or card issuer may take up to 10 more business days to show it.

Paid access to that exam ends when the refund is processed.

After 14 days

Access isn't refundable after 14 days, except where the law requires it. Access doesn't renew, so you won't be charged again unless you buy more time.

Purchases through Apple or Google

If you bought access inside an app through the App Store or Google Play, Apple or Google handles the refund under its own policy. We can't refund those purchases directly, but we're happy to help you find the right place to ask.

Duplicate or mistaken charges

If you were charged twice or charged by mistake, contact us at any time and we'll refund the extra charge.

Your rights

This policy doesn't limit any rights you have under the consumer protection laws that apply to you.

If we change this policy, the version in effect on the day you bought your access applies to that purchase.